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We offer two types of service – ‘dedicated secretary’
and ‘pay as you go’.
We can provide a dedicated and highly qualified secretary
who would work exclusively for you everyday of the year save for weekends
and UK bank holidays. Normal working hours in South Africa are from
08:00 to 16:30 local time. With a 1-2 hour time difference (depending
on the season) this means that working normal hours, our secretaries
work from 6:00 or 7:00 GMT until 14:30 or 15:30 GMT. One of the benefits
of this is demonstrated by the increased ability to send out urgent
dictation to our secretaries after close of business in London day
which will be typed and sent back you before the following working
day commences.
Of course, we are prepared to tailor our service so as to ensure that
our secretaries work the hours that you require.
Arrangements with regard to templates can also be tailored to suit
your requirements
The ‘pay as you go’ structure works on the basis that
work from a few businesses is shared between one secretary. Work is
charged per minute of dictation sent and is typed in the order that
it comes in unless you make a request for something to be turned around
on an urgent basis.
Data entry and capturing
We provide accurate and fast data entry and capture services.
" Do you have handwritten data that needs processing? We provide accurate and fast data entry and capturing services in a wide variety of output formats. Our secure data handling processes (evidenced by ISO 27001 accreditation) ensures that our clients have peace of mind that their data is in safe hands. Our validation steps ensures that your data quality at the highest possible levels. "
Virtual assistant/Call centre/telephony
We provide outsourced services to English speaking international clients.
Providing call centre based services as an add on seemed a natural fit to our current product range. We can efficiently distribute inbound and outbound call routing from and to the PSTN (Public service Telephone Network) and our supervisors and managers use our centralised software to access the reporting processes across the different locations.
Our services include:
- Outbound & Inbound Calls and Sales
- Marketing Surveys
- Sales Prospecting & Lead Generation
- Data Enrichment Campaigns
Please contact our sales team at sales@globalbpo.co.uk for further information.
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